Legal notice

Legal Notice (Commercial Disclosure)

Seller Esperanza Co., Ltd.

Representative Director Willy Umeda

Registered Address 〒650-0025 Hyogo-ken, Kobe-shi, Chuo-ku, Aioicho 5-10-21-304, Japan

Phone Number +81 70-8936-5266

(Available 10:00 AM – 6:00 PM / Excluding weekends and public holidays) Note: For inquiries outside of business hours or during peak times, please contact us via email.

Email Address esperanza.kobe2024@gmail.com

Website URL https://esperanzawine.net/

Product Pricing Please refer to the individual product pages for current pricing.

Additional Charges - Shipping Fee: Flat rate of 1,000 JPY nationwide.

  • Note: During summer months or depending on the product, refrigerated shipping (Cool TA-Q-BIN) may be required for an additional fee. - Additional shipping charges may apply for remote islands and specific regions. We will contact you before shipping in such cases.

Payment Method Credit Card

Payment Timing Payment is processed and confirmed at the time of order placement.

Delivery Timing Orders are typically shipped within 2 to 5 business days from the date of order.

Returns, Exchanges, and Cancellations - Customer

  • Convenience: Returns or exchanges are accepted within 7 days of product arrival. A full refund will be issued once the item is returned to us in its original, unopened, and undamaged packaging.

  • Defective Products: In the unlikely event of a defect or damage, we will promptly provide an exchange or full refund.

Return Shipping Costs - Customer Convenience:

  • Shipping costs for returns must be covered by the customer (prepaid).

  • Defective/Incorrect Items: Shipping costs will be covered by Esperanza Co., Ltd. (collect on delivery).

Return Shipping Address Please note this address differs from our headquarters; ensure all returns are sent to the following: 〒650-0024 Hyogo-ken, Kobe-shi, Chuo-ku, Kominato-dori 2-2-10-205, Japan Attn: Esperanza Co., Ltd. Returns Department

Liquor Sales License Disclosure
Item Details
Name and Location of Sales Office

Esperanza Co., Ltd.


〒650-0024 Hyogo-ken, Kobe-shi, Chuo-ku, Kominato-dori 2-2-10-205, Japan
Name of Liquor Sales Manager Willy Umeda
Training Completion Date March 31, 2025
Next Training Deadline March 30, 2028
Training Organization Nishinomiya Retail Liquor Merchants Association